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Warranty Terms

Last Updated: 21 Ağustos 2025

General Warranty Information

Warranty Coverage

Comprehensive warranty is provided for all our repair work.

Warranty period and coverage varies according to repair type.

Warranty certificate must be kept.

Warranty Periods

Parts Warranties

Screen replacement12 months
Battery replacement6 months
Charging port6 months
Camera module6 months
Speaker/Microphone6 months
Other parts3 months

Labor Warranties

Hardware repair6 months
Software repair3 months
Water damage repair3 months
Unlocking1 month

What's Covered

Warranty Coverage

  • Defective parts
  • Faulty workmanship
  • Premature failure
  • Installation errors
  • Software bugs
  • Free re-inspection
  • Free re-repair

What's NOT Covered

Outside Warranty Coverage

  • Physical impact and dropping
  • New water damage after repair
  • User error
  • Repair done elsewhere
  • Device modification
  • Normal wear and tear
  • Cosmetic damage
  • User-caused software corruption
  • Root/Jailbreak operations
  • Data loss

Warranty Conditions

Invoice and Warranty Certificate

Warranty certificate and invoice must be kept.

Original Parts Use

Only original or equivalent quality parts are used.

Timely Application

Fault must be reported within warranty period.

Normal Usage

Device must have been used under normal conditions.

Warranty Process

1

Application

Apply to our service with warranty certificate.

2

Inspection

Our technical team inspects your device.

3

Assessment

It is assessed whether it is covered by warranty.

4

Process

Free repair is performed if covered by warranty.

Customer Responsibilities

  • Backing up the device
  • Providing necessary passwords
  • Removing accessories
  • Reporting faults timely
  • Using device properly
  • Keeping warranty documents

Legal Framework

Warranty conditions are regulated in accordance with Turkish Commercial Code and Consumer Law.

Consumer Rights

Your consumer rights are reserved and do not limit your statutory rights.

Complaints
You can submit your warranty-related complaints to the Consumer Arbitration Committee.

Warranty Contact

Warranty Service

Telefon: +90 555 123 45 67

E-posta: info@ekrantamiri.com

WhatsApp: +90 555 123 45 67

Service Address

TelePark
Bahçelievler, İstanbul
Working Hours: 09:00-18:00 (Weekdays)